I ordered a burger and it was accompanied by a choice of fries, sweet potatoes fries or slaw. I saw another side, a cheese pasta that was the same $4 price as was the fries, sweet potato fries and slaw. I asked the waiter if I could substitute a side of equal value. He said sure but it would be an extra $2. I reminded him that the side I wanted to substitute was the same price and asked him to check with the manager. He came back and said managers policy was that $2 surcharge applied to all substitutions.
Ways to get around unfriendly and ridiculous customer surcharges:
- Our Le Tap water instead of bottled water
- Order a cheaper wine
- Order less wine
- And my favorite - avoid restaurants that have ridiculous customer surcharges
CC:
Helen Schwab
Jenny Brantley
Tricia Childress
Zagats
Trip Advisor
Open Table
Yelp
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